Refund Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 30 days after the receipt of the product. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all seals intact. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please note: If your order qualified for free shipping, the original shipping cost will be deducted from your refund for non-quality returns. No restocking fee will be charged to the consumers for the return of a product. Customers are responsible for the return shipping cost for non-quality related returns.

Please send returns and exchanges to: Unit A095, 5th Floor, Nos. 36 & 38, Shichang West Street, Duanzhou District, Zhaoqing City (Residential-to-Commercial Conversion)

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Customs duties and import taxes are non-refundable.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at service@deralin.com.

Refund Policy

Returns (if applicable)

Refunds (if applicable)

Late or missing refunds (if applicable)

Company Information

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Refund Policy

Returns (if applicable)

Refunds (if applicable)

Late or missing refunds (if applicable)

Company Information

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