FAQ
1. Where is Deralin operated from?
Deralin is operated by Zhaoqing Ganxuan Trading Co., Ltd.
Our company address is Unit A095, 5th Floor, Nos. 36 & 38, Shichang West Street, Duanzhou District, Zhaoqing City (Residential-to-Commercial Conversion).
You can reach us via email service@deralin.com or phone 14732486317 during business hours: Monday to Friday, 9:00 AM - 5:00 PM.
2. What countries do you ship to?
We currently ship to addresses within the United Kingdom and selected international destinations. It takes 2–5 business days for order processing and quality control. Standard delivery after dispatch usually takes 5–10 business days, but delays may occur due to carrier or location factors.
3. How can I track my order?
Once your package is dispatched, we will send a shipping confirmation email containing your tracking number. You may use this number to monitor your delivery status online.
4. What is your return policy?
We offer a 30-day return policy. Items must be unused and kept in original packaging. Please contact our support team to start your return request. Some restrictions apply, you can check our full Refund & Return Policy for details.
5. How do I choose the right makeup and beauty products for me?
Consider your skin type (oily, dry, combination or sensitive), skin tone and your usage scenario. You can email our customer service team with your skin condition and beauty goals. We will provide personalized recommendations to help you pick suitable products.
6. How should I use Deralin beauty and makeup products?
Every beauty product comes with product instructions on the packaging. For foundation, cream and skincare items, we recommend doing a patch test on your inner wrist before full-face application. If you need step-by-step usage guidance, feel free to contact our support team.
7. Are your beauty products suitable for sensitive skin?
Some of our beauty items are friendly to sensitive skin, but everyone’s skin condition varies. We strongly suggest performing a skin patch test prior to use. If irritation occurs, stop using the product immediately and seek medical advice.
8. When will my order be processed?
Orders will normally be processed within 1–3 business days. During peak sale seasons, processing time may extend to 2–3 business days to ensure quality inspection and accurate shipment.
9. How quickly can your customer service reply to my enquiry?
We aim to respond to all customer messages within 48 hours. Our working time is Monday to Friday, 9:00 AM - 5:00 PM. Messages sent outside business hours will be handled on the next working day.
10. What should I do if I have questions about your website policies?
You may review our official pages including Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy on our site. If you still have questions, email us at service@deralin.com and we will clarify for you